FAQ

Shopping and delivery

Where do you ship?
We ship only within India. Your browser may show other countries, but we still deliver only to Indian pincodes. The map may wander. Our parcels do not.

Is shipping free?
Yes. Shipping is free to every Indian pincode we can serve. Prepaid or COD, the shipping fee stays at ₹0. A lovely little number.

Do you charge a Cash on Delivery fee?
No. When COD is shown at checkout for your pincode, the COD fee is a very special ₹0.

How long does delivery take?
Items in Express Delivery reach you in 2 to 3 days. Other items reach you in 4 to 6 days. Rain, holidays, or a late courier can add time. Even parcels get stuck in traffic.

Do you offer express shipping?
Yes. Items on our Express Delivery page reach you in 2 to 3 days. Other items take 4 to 6 days. We did the speed sorting for you.

When will my order be dispatched?
Packing time can change by product. We send tracking by WhatsApp and email as soon as your order is ready to go. That message is your parcel saying, "I am on my way."

How do I track my order?
We send tracking by WhatsApp and email as soon as your order is ready to go. If you cannot find it, message +91 74063 52678 on WhatsApp. Please do not call. This phone likes reading more than ringing.

Orders, returns, and refunds

Can I cancel or change my order?
Message us as soon as you can. If the order has not been sent, we will try to change or cancel it. If it is already on the way, we will help you refuse or return it. A fast message gives us the best chance.

What is your return policy?
You can ask for a return within 5 days of delivery. If we approve it, we will pick it up for free. We start your full product refund as soon as pickup is done. No ₹160 charge. No return fee. Nice and simple.

Do you deduct ₹160 or charge a return fee?
No. We do not deduct ₹160, and we do not charge a return fee. Once we pick up an approved return, we start the full product refund. ₹160 gets to stay out of the story.

What if my item is damaged, defective, or incorrect?
Oh no. Send us your order number and tell us what went wrong. Photos or a short video can help us check it faster. We will offer the right fix, such as a replacement or refund, at no extra cost. If there is a problem, we make it right.

Can I exchange an item?
Message us and tell us what you need. If the item you want is in stock, we will help with an exchange. If not, we can finish a return and you can place a new order. No stock means no magic trick, sadly.

When will I receive my refund?
We start the full product refund as soon as the approved return is picked up. Prepaid refunds go back the same way you paid. For COD orders, we will ask where to send the money. Your bank may take a few more days. Banks like to walk, not run.

Can sale or final-sale items be returned?
Sale items use the same 5-day return rule. The product page may say something else. If it says "final sale," contact us if there is a problem. A lower price does not mean less care.

Product help and support

Do products include a warranty?
Some products have a warranty. If one does, the product page will say so. If no warranty is shown, you can still tell us about a problem. Our 100% satisfaction promise is still here. No vanishing act.

How should I care for my product?
Each product is different, so care steps can change. Check the product page or pack first. If you are not sure, ask us before you wash, clean, heat, or use it in a new way. Guessing games are fun. Product care is not one of them.

What is your WhatsApp number?
Our WhatsApp number is +91 74063 52678. Use it for support, order details, and tracking. Messages only, please. Calls will meet a very quiet phone.

How can I contact you, and when will you reply?
Email support@thewishcrate.in or message +91 74063 52678 on WhatsApp. Please do not call. We read every message. We may not fly, but we aim to reply within one business day.

What if I am unhappy with an order?
Tell us what went wrong. Share your order details so we can help. Our 100% satisfaction promise means we will listen, check the issue, and work to make it right. Problems do not get better by hiding.