Refund policy

Our 100% satisfaction guarantee

We want you to be completely happy with your purchase. If something is not right, contact us and we will work with you to make it right.

Returns

You can request a return within 5 days of receiving your order. Please keep the item unused and in its original condition, with its tags and packaging, whenever possible, and have your order number or proof of purchase ready. These condition requirements do not prevent you from reporting a damaged, defective, or incorrect item.

To start a return, use our Return Your Purchase page, email support@thewishcrate.in, or message us on WhatsApp at +91 74063 52678.

Return pickup and refunds

Once your return is accepted, we will arrange pickup at no extra charge. We initiate a refund of the full product amount as soon as the return pickup is completed. There is no ₹160 deduction and no return fee.

Prepaid-order refunds are sent to the original payment method. For Cash on Delivery orders, we will ask for the bank or payment details needed to send the refund. Your bank or payment provider may take additional time to post the amount after we initiate it.

Damaged, defective, or incorrect items

Please contact us as soon as possible if an item arrives damaged, defective, or different from what you ordered. We will arrange a suitable replacement or refund at no extra cost and make the situation right.

Cancellations and order changes

Contact us as soon as possible if you need to cancel or change an order. If it has not been dispatched, we will do our best to update or cancel it. If it is already in transit, we will guide you through refusal or return and process the applicable full product refund once the cancellation or return is confirmed.

Exchanges

Contact us if you need an exchange. Where the requested replacement is available, we will help arrange it; otherwise, we can complete a return and you can place a new order.

Sale and final-sale items

Unless a product page clearly states a specific exception, discounted and sale items follow the same 5-day return policy. If you have any concern about an item, contact us and we will work to make it right.

Contact

Email: support@thewishcrate.in
WhatsApp messages only (no calls): +91 74063 52678